Privacy Policy

We collect only the information needed to respond to you and deliver our services:

• Information you give us: name, phone number, email address, company or building name, address and the details of your enquiry, when you use our Contact or Get a Quote form, call us or email us.
• Service information: building address, elevator type, capacity, installation details, maintenance history and AMC plan details, when you become a customer.
• Technical information: IP address, browser type, device information and pages visited, collected through cookies and similar technologies.

• Respond to enquiries and provide quotes.
• Schedule and carry out maintenance, inspections, repairs and emergency call-outs.
• Manage AMC contracts, invoices, payments and service reports.
• Send service reminders, updates and important notices.
• Improve our website, services and customer experience.
• Meet legal, safety and regulatory obligations.

We do not sell your personal information. We share it only with:

• Our technicians, staff and authorised service partners who need it to provide the service.
• Service providers that help us run our website, email, hosting, analytics or payments, under confidentiality obligations.
• Government or regulatory authorities where required by law, or to protect safety, rights or property.

Our website may use cookies to make the site work properly and to understand how visitors use it. You can disable or delete cookies in your browser settings, though some parts of the site may not work as intended.

We keep your information only as long as needed for the purposes above, for the duration of any service contract, and as required by law (for example tax and accounting records). After that, we delete or anonymise it.

We use reasonable technical and organisational safeguards to protect your information against unauthorised access, loss, misuse or alteration. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.

Subject to applicable law, including the Digital Personal Data Protection Act, 2023, you may:

• Request access to the personal information we hold about you.
• Ask us to correct inaccurate or incomplete information.
• Ask us to delete your information when we no longer need it.
• Withdraw your consent to our use of your information.
• Opt out of promotional communication at any time.

To exercise these rights, contact us using the details at the end of this page.

Our website may link to other websites. We are not responsible for their privacy practices, and we encourage you to read their policies.

Our services and website are intended for businesses and adults. We do not knowingly collect personal information from children under 18.

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new “Last updated” date.

For questions, requests or complaints about this Privacy Policy or your personal information: